FAQs / Help
You will be able to choose your own time slot, however it is not critical that you arrive exactly on time, so please do not worry or rush as we would like you to have a stress free experience.
The Booking process is in easy steps but please take your time to ensure that you have entered all the correct details as we cannot action refunds or change booking dates. Also please book early as weekends and the week leading up to Christmas Eve fill up very quickly.
Tickets will be issued on arrival with proof of purchase either by confirmation on your phone or printed receipt.
Weekdays there is a chance of entry as it is quieter but the weekends and the week before Christmas will be fully booked very quickly.
Yes we do, at a cost and only on certain days of the week so please do not expect to have your tree delivered on the day you purchase it.
Yes we supply pot grown trees that are grown in their own pot and not dug up and re-potted which most are and do not survive. The largest potted trees we grow are 4ft and potted trees cost between £10 and £40.
Yes, but please bring wellies and suitable clothing as the fields can get muddy and we cannot predict the weather. Also if you pick your own tree, you must wait for 24 hours before taking it inside the house.
Yes, wheelchairs can access all areas.
Yes, on your journey in the Grotto.
Yes hot drinks, burgers, hot dogs, cakes and more are available to take away.
This can be arranged by contacting the office 01792 872094